The Hilton Worldwide portfolio spans 18 brands and more than 6,100 properties in 119 countries. Every year travelers of all types, especially business, rack up hundreds of nights in hotels around the world.
It’s easy to see why. Hilton has properties everywhere and the quality of brands under their umbrella fit almost any type of traveler.
Hilton Gold and above are offered room upgrades with Diamond members eligible select suites, available at the time of checking in or buyable for the duration of their stay.
Have you ever wondered how often this happens? In our experience it can vary greatly and also how you ask for an upgrade will have a huge impact.
There are 4 levels of Hilton Honors membership, ranging from Blue to Diamond. When staying at Hilton properties, the better your status, the more privileges you will receive. Staying at hotels, collecting Hilton Honors points, and having certain Hilton Honors American Express cards are all ways to gain status.
Here are the various hotel tiers offered by Hilton Honors:
For more details about Hilton status you can expect at each level:
Hilton has an official policy on upgrades and maintain the following statement regarding offering a better room.
We’ll do our best to upgrade your room (including Select Suites), based on availability at check-in. Upgrades are subject to availability identified by each hotel and limited to your personal guest room.
The good news is upgrades to rooms is available to all members Gold and above, with the higher status the better the odds.. The downside is it is totally up to the hotel’s discretion on whether to offer an upgrade.
Here are the official ways you can be upgraded at a Hilton property.
Complimentary upgrades are entirely at a hotels discretion and a lot of factors play into whether they grant it or not. This includes but not limited to your status level, hotel capacity, and how many higher tier members are checking in. In fact some hotels also consider their house keeping capacity since a larger room will require more cleaning time upon check out.
A complimentary upgrade is what most people bank on when traveling to a property to keep their suite night awards and points save for a future trip.
Lastly, consider the number of days you are planning to stay at a particular hotel. If it is a short stay you are much more likely to get an upgrade so you are not occupying a better room for a long period of time.
Unfortunately, Hilton does not have a similar program to Marriott or Hyatt that offer upgrade certificates. These are one time passes that increase the odds of an upgrade, including suites, and are often the easiest way to ensure an upgraded room.
At Hilton, even the highest status does not earn a similar benefit.
After completing a booking with Hilton, Honors Gold and Diamond members are eligible for what Hilton calls “space-available room upgrades.” These are offered directly in your booking screen and will allow you a special price to move to a higher tier room.
You can also use your Hilton points to upgrade a paid or award stay rather than paying cash. Upgrades are charged in blocks of 5,000 points, subject to hotel availability, with some properties and rooms requiring multiple upgrade blocks.
In our experience we see this offered well in advance and sometimes right after booking. You may not know if you upgrade clears until closer to check in but will be notified directly by Hilton.
Specifically for travel advisors Hilton has a program known as Hilton Impresario. Through this program you can receive perks when booking an eligible rate through a participating travel agent at almost all Conrad, LXR, or Waldorf Astoria properties.
When booking through a certified travel advisor, your chances of being upgraded are significantly greater. Complimentary upgrades are just one of the benefits you can receive, whether you have status or not.
Why do travel agent rates get qualified for upgrades? Hotels look at travel agents as part of their loyalty program to encourage them to recommend a particular property to all their clients.
This is why we always recommend booking luxury hotels with a travel agent.
Even if you have Hilton status it does benefit you to book with a travel agent and you will still retain your benefits and earn points for the stay.
Need a travel agent? Submit a booking request with Travel Season and we will pair you with a certified concierge
So exactly how often do Hilton Elite members get upgraded? Frankly, it depends. But if you follow the steps above you can increase your chance of scoring a complimentary upgrade on your next visit.
If you have found a strategy that works feel free to share with us in the comments and we will add it to the list.